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  • Home
  • Learn
    • Jargon Buster
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    • Weekly Digest Emails
  • Support
    • Get Help After a Scam
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Using Two-Factor Authentication

In this section, you'll learn about Two-Factor Authentication (2FA), a simple yet powerful way to secure your online accounts. 2FA adds an extra layer of protection by requiring two forms of identification: something you know, like your password, and something you have, like a code sent to your phone or email. Even if a hacker guesses your password, in most cases, they still can't access your account without that second step.


We’ll guide you through the process of setting up 2FA on your important accounts, like email, banking, and shopping websites. You’ll learn about the different methods you can use, such as receiving a text message with a code, using an app to generate a code, or even approving a login through a mobile app. We’ll make it simple and easy to understand.


By the end of this page, you’ll see how adding 2FA can significantly increase your online security, making it much harder for hackers to get into your accounts. You'll feel confident knowing your personal information is better protected.

Older man setting up 2FA on laptop and smartphone, with a security lock symbol.
Woman entering a 2FA code on her phone, with a secure login interface in the background.

Why is having Two-Factor authentication so important?

Two-Factor Authentication (2FA) is a vital step in protecting your online accounts. Here’s why it’s so important:


  • Stronger Security: 2FA adds an extra layer of defence, making it harder for hackers to access your accounts, even if they know your password.


  • Protection from phishing: Even if you fall victim to a phishing scam, 2FA still protects your accounts by requiring a second form of verification.


  • Guarding Personal Information: Your personal data is valuable. 2FA ensures that only you can access your sensitive information, reducing the risk of identity theft.


Illustration showing three 2FA methods: text message, authentication app, and security key.

Methods You Can Use for Two-Factor Authentication

Many account providers often allow for the same set of authentication methods to be setup for that extra layer of security, these typically involve:


  • SMS - A one time code sent to your phone number via text


  • Phonecall - An automated service calls your phone and reads out a one time code


  • Mobile authentication app (one time codes) - An app you install on your mobile phone to generate a one time code


  • Mobile authentication app (notifications) - An app you install on your mobile phone to receive approval notifications (typically paired with apps that generate codes)


  • Hardware tokens - Small hardware fobs that generate codes


The most common method is to install a mobile application such as Microsoft Authenticator, DUO or Google Authenticator. These apps usually provide in app guidance to add your accounts.


Typical Two-Factor authentication setup process

Setting up 2FA on your accounts can vary depending on the account and if the provider allows for it. Below is a generic step-by-step guide on how to configure it. Specific account guidance may vary.


  1. Go to Security Settings: Find the security section of your account.
     
  2. Enable 2FA: Select the option to enable Two-Factor Authentication.
     
  3. Choose a Method: Pick your preferred method (SMS, authentication app, or security key).
     
  4. Verify: Follow the prompts to verify your 2FA method.
     
  5. Backup Options: Set up backup recovery options, like backup codes, in case you lose access.
     
  6. Finish Setup: Once verified, 2FA is ready, and you’re all set!


If you have any queries on setting up 2FA, you can always reach out to us, and we'd be happy to provide more specific guidance for certain accounts.

Using Two-Factor Authentication - True or False

Click the sections to expand the answers

This is true – Many services allow you to use multiple methods for added flexibility.


This is false – While 2FA increases security, no system is 100% hack-proof


This is true – Backup options like recovery codes or alternate methods ensure you can still access your account.


This is false – While convenient, SMS is less secure than using an authentication app or security key due to risks like SIM swapping.


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